1. Introduction
Please read this Privacy Policy (“Privacy Policy”) before using our Service including the Website, Widget, and API (as defined below), referred to collectively as the “Service”. This Privacy Policy governs the types of information and data we collect and how we use and share this information. Your access to and use of the Service are available for your use only on the condition that you agree to the Terms of Service available at: https://raphaelai.app/terms-of-service/ (“Terms of Service”), which include the terms of the Privacy Policy set forth below.
Raphael AI is operated by an individual developer (“Developer”). We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.
2. Definitions
- API means raphaelai.app application programming interface to be integrated with the User’s software.
- Cookies are small files stored on your Device.
- Device means a computer or a mobile device.
- Data Controller means a natural or legal person who determines the purposes and means of processing personal data. For the purpose of this Privacy Policy, the Developer is the Data Controller of your data.
- Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller.
- Data Subject is any living individual who is the subject of Personal Data.
- Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- Service means together the Website, Widget, and/or the API.
- Usage Data is data collected automatically either generated by the use of Service or from Service infrastructure itself.
- User is the individual using our Service. User corresponds to the Data Subject, who is the subject of Personal Data.
- Widget means a raphaelai.app widget that may be implemented on the User’s website.
3. The Data Controller
The Developer operates Raphael AI and is responsible for your Personal Data.
4. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
5. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”), including:
- Email address
- First name and last name
- Cookies and Usage Data
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a Device (“Usage Data”). This Usage Data may include:
- IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers, and other diagnostic data.
- Device type, unique Device ID, operating system, browser type, unique Device identifiers, and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your Device. Other tracking technologies such as beacons, tags, and scripts may also be used. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
- Session Cookies: To operate our Service
- Preference Cookies: To remember your preferences and various settings
- Security Cookies: For security purposes
- Advertising Cookies: To serve relevant advertisements
6. Use of Data
The Developer uses collected Personal Data for purposes including:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow participation in interactive features of the Service
- To provide customer support
- To gather analysis or valuable information to improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
- To fulfill any other purpose for which you provide it
- To carry out obligations and enforce rights from any contracts, including billing and collection
- To provide notices about your account/subscription
- To provide news, offers, and general information about similar goods/services (with your consent)
- In any other way described when you provide the information
7. Retention of Data
We will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. Usage Data may be retained for internal analysis, security, or service improvement. Data collected upon consent will be stored until consent is withdrawn or claims expire.
8. Transfer of Data
Your information may be transferred to – and maintained on – computers located outside your country. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. Transfers to other countries are protected through contractual safeguards.
9. Disclosure of Data
We may disclose Personal Data:
- As required by law or in response to valid requests by authorities
- In connection with mergers, acquisitions, or asset sales
- To affiliates, employees, contractors, service providers, or other third parties supporting our business
- With your consent
We do not sell your Personal Data.
10. Security of Data
We maintain appropriate security measures in compliance with applicable data protection laws, including:
- Administrative safeguards
- Technical security measures
- Physical security controls
- Employee training and management
- Regular security assessments
- Incident response procedures
11. Your Data Protection Rights under GDPR
If you are in the EU/EEA, you have rights to access, correct, erase, restrict, object, or withdraw consent regarding your Personal Data. Contact: [email protected]. Verification may be required.
12. Your Data Protection Rights under Hong Kong Privacy Laws
Hong Kong residents have rights under the Personal Data (Privacy) Ordinance (Cap. 486), including:
- Be informed about personal data collection and use
- Access personal information
- Request correction, deletion, restriction, or objection
Verification may be required.
13. Service Providers
We may employ third-party providers to facilitate Service or analyze usage. They only access data necessary for their tasks.
14. Analytics
We may use analytics providers (e.g., Mixpanel) to monitor and improve the Service. Users may opt out of analytics tracking.
15. Payments
Paid products/services are processed via third-party processors (e.g., Paddle). Payment card details are not stored by the Developer. Processors comply with PCI-DSS standards.
16. Links to Other Sites
Our Service may contain links to other sites. We are not responsible for third-party content or privacy practices.
17. Children’s Privacy
Service is not intended for anyone under 16. We do not knowingly collect data from children. Contact us if data has been collected.
18. Changes to This Privacy Policy
Updates are posted on this page and effective immediately. Continued use of the Service constitutes consent.
19. Contact Us
- Email: [email protected]
- Phone: +86 18571567037
21. Governing Law
This Privacy Policy is governed by applicable laws. Any disputes fall under the jurisdiction of relevant courts.
22. Privacy Policy Addendum
- Canada: Data may be disclosed under lawful requests; marketing uses require consent.
- Mexico: Data usage follows Mexican privacy law; consent can be withdrawn.
- Japan: Complies with Japanese privacy laws; marketing requires consent.
- Republic of Korea: Personal Data disposed securely if consent withdrawn, purpose accomplished, or retention period expired.